Return & Refunds Policy

At Marlow Styles, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund process under the conditions outlined below.

1. Return Eligibility

You may request a return if:

• The item is defective, damaged, or incorrect upon arrival.
• The item is unused, unworn, and in its original condition with tags and packaging intact.
• The return request is made within 7 days from the delivery date.

Items that have been worn, washed, altered, or damaged due to customer misuse are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us at email within 7 days of delivery, providing your order details and the reason for return.
2. Our team will review your request and provide further instructions.
3. Once approved, you must ship the item back to our designated return address within 14 days of approval.
4. After receiving and inspecting the item, we will process your refund or exchange as per our policy.

Return shipping costs are non-refundable and must be covered by the customer unless the item is defective or incorrect.

3. Refund Policy

Refunds are issued under the following conditions:

• Approved refunds will be processed within 5-10 business days after we receive the returned item.
• Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

4. Exchanges

We offer exchanges for defective or incorrect items. If you prefer a replacement instead of a refund, please contact us within 7 days of delivery to arrange an exchange.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Jewelry and accessories (for hygiene reasons).
• Clearance or sale items.
• Customized or personalized items.

6. Late or Missing Refunds

If you have not received your refund within 10 business days, please:

1. Check with your bank or payment provider.
2. Contact us at [[email protected]] for further assistance.

7. Contact Us

For any refund or return inquiries, feel free to reach out to us [email protected].